Privacy Policy
Jebly Privacy Statement:
At Jebly, privacy and data security are central values of the services we provide. We are committed to protecting your privacy and processing your personal data transparently and responsibly, in compliance with United Arab Emirates legal requirements. This Privacy Statement explains the principles and procedures for processing your personal data when using our delivery services and additional services.
Who are we?
Jebly Ltd is a provider of delivery services, retail products, and business management services through our app and website. We process personal data of users of our services, whether they are private customers, business representatives, or potential users.
1. Data Controller
This Privacy Statement applies to the processing of personal data carried out by Jebly. As the data controller, Jebly determines the purposes and means of personal data processing. We are responsible for handling requests and questions related to your personal data. Additionally, Jebly provides services to third-party companies through APIs and e-commerce integrations, acting as a data processor for those services.
2. Jebly Contact Details
Company Name : Jebly Ltd.
Company Number : 035003700
Address for Written inquiries : Kafr Qasim
Email Address : [email protected]
3. Personal Data Processed and Data Sources
We process personal data only to the extent necessary for providing our services. We collect and process two main types of information:
User Data
We process personal data necessary for providing our services, including:
Basic Details: Name, phone number, email address, and payment information.
Additional Information (optional): Profile picture, delivery address, age, location data, etc.
Other Voluntary Information:
Details about orders placed through Jebly (e.g., items purchased, special instructions, order history, etc.).
Ratings, feedback, or survey participation details.
Preferences such as favorite restaurants or shops.
Marketing communication preferences.
Information from external service providers (e.g., contact details for business customers to facilitate communication and marketing).
Sensitive Personal Data
If your order involves sensitive products (e.g., medications), we may need to process this information to provide Jebly services. We will implement all necessary protective measures in accordance with applicable privacy laws. If required by law, we will request separate consent to process sensitive personal data. This consent can be withdrawn at any time via profile settings or by contacting Jebly at [email protected].
Login via Facebook
If you log in using Facebook, we may receive personal data from Facebook, such as your profile picture, friends, and Facebook identity. Jebly may share control over your personal data with Facebook as long as Jebly maintains an active Facebook page. For more details, see Meta's Privacy Policy.
Usage Data
We collect usage data from your interactions with Jebly services. Although usage data typically does not directly identify you, it can sometimes be used to do so when combined with user data. In such cases, it is treated as personal data in accordance with applicable laws.
Examples of automatically collected usage data include:
Device and Browser Information: Device type, OS version, and configurations.
Network Details: Internet service provider and IP address.
Unique Identifiers: Device- or app-provided IDs.
General Geolocation: Country, timezone, and approximate location based on IP.
Interactions with Jebly Services: Clicked links, usage patterns, and ads viewed.
4. Purposes and Legal Basis for Processing
We process personal data only as needed for the specific purposes outlined below:
Contractual Obligations
We process personal data to fulfill our contractual commitments to you or your associated organization, such as:
Delivering Jebly services as per our agreement.
Managing your orders and providing updates.
Handling payments, refunds, and order details with partners.
Responding to your inquiries via customer support.
Legitimate Interests
We may process your data for legitimate interests, such as:
Fraud prevention and data security.
Business development and service improvement.
Marketing services tailored to your preferences.
Legal Obligations
We process personal data to comply with legal obligations, such as maintaining financial records or cooperating with law enforcement.
5. Data Transfers Outside of Europe
We primarily store your personal data on local servers or within the European Economic Area (EEA). However, data may be transferred to partners or servers outside your region. We take necessary safeguards, including contractual agreements and legal mechanisms, to ensure the protection of your data.
6. Data Recipients
We share personal data internally within Jebly and with authorized third parties when necessary to fulfill the purposes outlined in this policy:
Service Providers: Businesses or partners (e.g., restaurants, delivery partners) may receive data to complete your order.
Legal Compliance: Data may be shared to meet legal obligations, prevent fraud, or protect rights.
7. Data Retention
Personal data is retained only as long as necessary for the purposes outlined or as required by law. Data is securely deleted when no longer needed.
8. Your Rights
Under applicable law, you have the right to:
Access Your Data: Request information about your data.
Correct Your Data: Rectify inaccurate or incomplete information.
Delete Your Data: Request data erasure, subject to legal obligations.
Object to Processing: opt out of non-essential processing.
Data Portability: Receive your data in a standard format.
Withdraw Consent: Revoke your consent at any time.
9. Direct Marketing
You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribed option in messages.
10. Complaints
If you believe your data rights have been violated, you may file a complaint with your local data protection authority.
11. Data Security
We employ administrative, technical, and physical safeguards to protect your personal data, including encryption, firewalls, and secure facilities.
Last Updated: January 10, 2024
